qantas group risk management policy

We also report our findings in the Qantas Group Annual Review. Risk Management Policy; 9. We know that how a business conducts its activities and operations can affect the human rights of other people, whether they are employees, customers, workers in our supply chain, or the broader community. The Qantas Group entered the crisis in better shape than most airlines. Qantas has said "data shows a lower rate of incidents compared to when ground-handling was done in-house". As part of this, we commissioned an independent survey of several thousand employees in 2019 to better understand their experience of any harassment in the workplace. Opens in new window. The Board of Directors receives a bi-annual Group Risk Report incorporating the Group Short Term (0-3 year) and Long Term (3-10 year) risk profiles, trends, risk interconnectivity and monitors the management of notable risks. This includes aviation safety, WHS, environment, security (including cyber security) and business resilience matters. The UQ Policy Handbook is to assist UQ staff developing policies and procedures. The Groups Business Integrity & Compliance function, reporting to the General Counsel and Group Executive, Office of the CEO, ensures that the Group is best positioned to respond to both the rapidly evolving regulatory environment and shifting societal expectations regarding corporate ethics. |w`ltDs:a^#8RW~s>br|7b}qa.}70}z? ;|k@@]Cv"}{ nvpw$/:`BZyY/UD0|pu!Hwm8m ZcAD19G&`BsGW'T'g0C-)> Ou3 ze1-?d*MM1xy{kxdzM]y=p5o=Mf[3*>v#AM In FY22 we engaged external expert advisors to conduct a refresh of the Groups previous saliency assessment. Watch Four Corners' full investigation into the chaos inside Qantas tonight at 8:30 on ABC TV and ABC iview. Qantas Data Book 2017. Investors have been selling this fund manager's shares following the release of a disappointing half-year . %PDF-1.7 For consumer brands especially, protecting value is also about maintaining a social licence to operate. With the Groups international flying operations still well below pre-pandemic levels, the repatriation of deportees at the request of the Australian Government has been limited to a low number of Involuntary Deportees. John Gissing was appointed as Group Executive, Associated Airlines and Services in March 2015. Our Modern Slavery Statement,pursuant to the Australian Modern Slavery Act 2018 (Cth) (MSA) and s54(1) of the Modern Slavery Act 2015 (UK MSA) sets out the actions taken by the Qantas Group to assess and address modern slavery risks in our operations and supply chains. GROUP RISK MANAGEMENT POLICY - MAY 2021 Through our streamlined enterprise wide approach to risk management the Audit and Risk Committee is provided with visibility of material risks and our risk mitigation strategies. The Qantas Board of Directors is responsible for confirming that Qantas has an appropriate corporate governance framework to ensure the creation, protection and enhancement of shareholder value. Key to this is responsible, ethical and sustainable business practices. Nominations Committee: Richard Goyder (Chair), Jacqueline Hey, Belinda Hutchinson and Antony Tyler. Qantas plans to hire up to 8500 staff including pilots, cabin crew and engineers in the next 18 months. In demonstration of our commitment to evolving our approach to human rights, we have collaborated with customers, suppliers, investors and civil society representatives to better understand their perspectives on the role of the aviation industry in respecting human rights, and to share our insights. In line with the UNGPs, we engaged expert advisory consultants to lead the refresh of our salient human rights issues. Mr Gissing joined Qantas Airways in 1999 and holds an Air Transport Pilot Licence with 10,000 hours flying experience. Qantas told ABC's Four Cornerthat it "shows a safety management system that is working and designed to capture human error through multiple fail-safes". The Board has overall responsibility for the governance of risks. Every employee and contractor is aware of risks to the business and their responsibility to manage those risks, and we encourage employees to highlight actual or potential concerns. Qantas makes no apologies. More broadly, with Hong Kong open and China's abandonment of its zero-Covid policy, the IMF has forecast Hong Kong to grow 3.9 per cent in 2023, faster than Singapore's 2.3 per cent. As governments are key decision makers of issues that directly impact our business, we invest in building effective and collaborative relationships in order to achieve optimal business outcomes for the Group. The Group has considered transport of unsuccessful asylum seekers through multiple lenses, including as part of the salient human rights issues assessment undertaken in 2018; a targeted risk assessment inclusive of the impact to our broader stakeholder group; and the Groups capacity and qualification to second guess a complex and comprehensive regulatory and judicial process. Upgrade your web browser for an enhanced experience. 4 0 obj Qantas Group Management The CEO is responsible for the day-to-day management of the Qantas Group, with all powers, discretions and delegations authorised from time to time by the Board. As a result, we have emerged from the pandemic a stronger and more resilient company. On the other hand, it could suggest that skill and experience, an important layer of defence, has been eroded. Today we apply the same systematic approach to all risk disciplines, not just aviation safety. Prior to that, Vanessa was Senior Vice President for Qantas across the Americas and New Zealand; Executive Manager of Commercial Planning, where she was accountable for network planning and revenue management; and Executive Manager for Product and Service where she oversaw transformation in catering, airports and network aimed at driving better commercial and customer outcomes. Storms threaten north-east United States after tearing through the south, leaving 10 dead, Canberra coach Ricky Stuart slams NRL, RLPA following further concussion controversy, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, 'Dastardly and heinous crime': Philippines governor killed at home by unknown gunmen, Vanuatu hit by two cyclones and twin earthquakes in two days, Emily was studying law when she had to go to court. We are red-lining, running at max capacity in a very dynamic, challenging environment. %PDF-1.6 % Qantas claims that its approach is "common across the industrial landscape"; it's less common to use a structure of subsidiaries and silo companies to achieve that goal. Our approach to risk management starts with our first priority: the safety of our customers and employees. m@oo!X7dKr\L:==U>KzurVUI:'7OSr/*X\o+]Ll(f~["[ g[nf8fe;C{:dw%,[$=.`_ vCU=oVVy6a+DrvkyN~/ p,F m+] Bc9 We recognise that corruption has a negative social, economic, political and anti-competitive impact wherever it occurs. Opens in new window. Our approach to risk management starts with our first priority: the safety of our customers and people. We were also told inexperience led to close calls, because it wasvital luggage and cargo be loaded onto planes correctly for the right weight distribution. But conditions do not always remain grandfathered. No sponsorship is available at . They include the Qantas Constitution, Board committees, the Qantas Group Business Practices document, and a range of other policies. Prior to Qantas Olivia had held senior executive roles for a number of organisations including lobby group, the Tourism & Transport Forum and the Australian Tourist Commission. He is a member of the ACC General Counsel Advisory Board, and ACC Australias GC100 and Advocacy Network. The system is recognised globally by the industry as an example of best practice and forms the foundation of our risk management approach. We require independent third party auditors to carry out extensive on-site assessments which audit workplace practices including adherence to living wage requirements, maximum working hours, acceptable living conditions and corporal punishment. Matthew Allsop spent just shy of 16 years wearing the Qantas uniform and "flying under the Qantas tail but never actually worked for Qantas proper". The output of this activity allows us to build a global risk profile to ensure that we focus our attention and resources on the highest areas of risk. The Group Business Resilience Management System (GBRMS) is an integrated response and recovery system across Qantas Group's strategic, operational and tactical environments, and is subject to a variety of airline and safety standards and regulations. He has also been a press secretary and senior political adviser to various Australian political leaders and Ministers and worked as a journalist in newspapers and television in Australia, the US and UK. Upgrade my browser. Risk refers to the probability of an event and potential consequences, both positive and negative, to UNCG. Opens in new window. Qantas told us it "grandfathers" older conditions for long-serving employees "from a different era of aviation",enabling Qantas to become more competitive over time. Qantas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age . There is a large likelihood for the risks facing Qantas Airline to occur. SHOW MORE In FY22, we updated this analysis to reference updated climate data, developments in the business, progress in technology and fuel availability as well as regulatory changes. due to superior cost and risk management 46 new domestic routes announced including 31 launched in FY21. We provide high-quality papers covering a wide range of services. Unless they accepted Qantas's terms, it warned: "We will be left with no viable alternative but to have [the] flying performed by a new employment entity that can provide the cost base we need.". A mistake will be made, there will be an incident, and I believe that Qantas management are underestimating the impact of their behaviour. Especially the staff that we deal with on a day-to-day basis around aeroplanes, ground staff, check-in staff. Risks are potentialities, and in a project management context, if they become realities, they then become classified as "issues" that must be addressed with a risk response plan. The GMC is chaired by the CEO and meets fortnightly to review Mr Finch has more than 25 years legal experience in Australia and overseas, joining the Qantas Group from the leading Australian practice of Allens, where he . The Group Policies apply to Qantas Group entities and employees in line with the Group's Corporate Governance . The Civil Aviation Safety Authority has endorsed multiple safety and risk management systems at Qantas, and no-one is suggesting there is currently any systemic risk. OurModern Slavery Statement (PDF)outlines in detail the measures the Group had to take to ensure its survival, including the potential human rights impacts, on our people, operations and supply chain. The Whistleblower Policy [PDF]outlines the operation of the Qantas Whistleblower program including what qualifies as a Disclosable Matter, detail regarding how Qualifying Disclosures can be made, who qualifies as a Disclosing Person and who the Eligible Recipients for Qualifying Disclosures are. Gareth Evans was appointed CEO Jetstar Group in November 2017. endobj During the pandemic we made tough but necessary decisions to ensure that we survived and could recover quickly. Upgrade your web browser for an enhanced experience. We report our progress against the framework goals through half-year and full-year results announcements, quarterly trading updates, our Annual Review and Report, our Annual General Meeting, regular Investor Days, and other ad hoc investor presentations. We continue to learn through collaboration and shared experiences to make the system better. Stephanie Tully was appointed Chief Customer Officer in August 2019, following a 15-year career at the Qantas Group spanning operational, commercial, customer experience, marketing and strategy roles across the airline and loyalty businesses. In line with the guidance of the UNGPs, the issues were identified applying the lens of the risk of harm to people, and the severity assessed based on the scale, scope and irremediability of each impact. 4.36 QFF follows the Qantas Group risk management practices, policies and procedures. ", A Qantas pilot told ABC's Four Corners: "When you mix a safety critical role with a threat of losing your job, then it really only ends in one way. His work experience covers both full service and low cost carriers. Vanessa has a Bachelor of Business and was admitted as a Member of the Institute of Chartered Accountants in 1994. We are committed to managing the risks that come with a volatile environment by strengthening business resilience and building an agile, adaptive culture - giving us the foundations for sustainable performance in all market conditions. The frequency with which the Board is informed about issues depends on the significance of the specific risk. 2008/09 Qantas Data Book . strong corporate governance transparency in reporting. /`B4zI *9@/dp&u{I2{?$}MdxySCER:s MEa8dO/jS=)h2yw?O-FO_yu vD&0%\*+pE`1cu[ @rJZRtahpEVyJrx hTIbK),\8} ,9r{(,sujS`A@yB+K2Qt9 Bags are being loaded onto aircraft incorrectly. Information on our historical performance, including Annual Reports and ASX information can be found in our Investor Centre. They feared the holes were moving closer together. The Qantas Groups approach to doing this rests on three pillars: Looking Ahead, Delivering Today, and Acting Responsibly. Upgrade your web browser for an enhanced experience. Andrew is a board member of the peak advocacy group for airlines in the region - Airlines for Australia New Zealand (A4ANZ) and is also a member of the IATA Industry Affairs Committee and an Advisory Board Member of the Tourism & Transport Forum. David will remain as CEO of Qantas Domestic until his departure. Qantas maintains it has excellent relations with what the chief executivecalls "our people". The Group's executive management team is the Group Management Committee (GMC). From 1 October 2019, Vanessa Hudson will formally commence the role of Qantas Group Chief Financial Officer, following the appointment of current Chief Financial Officer, Tino La Spina to Chief Executive Officer of Qantas International. The Annual Report contains key financial information about Qantas, as well as important operating and corporate information. 2017 Annual Review. He recalls how, on some flights, he would work alongside staff from a UK Qantas subsidiary, a New Zealand Qantas subsidiary and legacy staff, on different pay and conditions. Strengthening our Code of Conduct and Ethics and Business Practices Document to communicate our human rights commitments and responsibilities, including explicitly prohibiting child labour and forced, bonded or compulsory labour or any other form of modern slavery in our operations and supply chains. It is intended to ensure a consistent approach to risk management throughout the university. Finally, the global financial and economic crisis affects all companies undertaking the international business(Robertson, 2016). He started this role in March 2015. hR:)[%_f: -7Q&vj;gm ! q$u}^VQ PI Policies Policies Find the information you need to service your customers with ease. Now, the first thing we do is have a look at what work is up to its time limit and has to be done, so the plane can fly the next day.". Opens in a new window Board Charter View PDF Audit Committee Charter View PDF Compliance, Safety & Responsible Gaming Committee Charter View PDF Risk Management Committee Charter View PDF Opens in new window, To find out more about how Jetstar is making a difference, "And, when you equated their hourly rates and conditions, one legacy crew, for example, would get you two Kiwis, three British or two Qantas Cabin Crew Australians," he said. Qantas told ABC's Four Corner that it "shows a safety management system that is working and designed to capture human error through multiple fail-safes". Salient human rights issues are those that are likely to have the most severe negative impact on people, through a companys activities or business relationships. Qantas is often referred to as a "legacy airline", which is code for an airline that came out of public ownership with generous pay and conditions compared tonewer competitors. Opens in a new window The costs of maintaining staff will contribute to negative impacts on the company profits. Our sports and arts sponsorships are focused on supporting elite Australian talent and helping our national teams excel in global competitions. CDP website. "We can't build enough experienced people doing the job more efficiently and safely, so we do jobs more slowly and haphazardly as people just don't know, they're still learning on the job. Comply with Group Management Systems and Policy. Opens in a new window The respect of human rights is key to our business practices, and we proactively undertake ongoing human rights due diligence in our operations and across our supply chains. Re-establishing key governance forums such as the Supply Chain Assurance Leadership Council and business-led supplier governance mechanisms and internal working groups. Tino is a Chartered Accountant, a member of the Securities Institute of Australia and the Institute of Company Directors and is a member of the National Executive of the G100. From 2017/18, we will shift our reporting to open source disclosures, leveraging our "We're seeing them occur across multiple weeks, and ultimately that's where things start to increase in operational complexity. Our anti-bribery and corruption risk assessment program is being progressively launched across our business. This incident can be seen one of two ways:The fact that a supervisor apparently picked up the error before the plane departed could suggest that the Swiss cheese defences are robust. Book and Service View policies and guidelines Fares and Ticketing View policies and guidelines Changes, Reissues and Refunds View policies and guidelines Ticket Taxes, Fees and Charges View policies and guidelines Specific Needs View policies and guidelines The Qantas Group is announcing changes to its Group Management Committee, as the national carrier moves into a new phase of growth and renewal. If you don't comply with what we want, we'll find someone else that will.". Aviation has been at the forefront of the global business response to climate change, becoming the first industry to voluntarily commit to emission reduction targets as far out as 2050. "And then what they do is, they play one group of pilots off another group, and essentially threaten to take the flying a group of pilots is currently doing and give it to another group of pilots.". Opens in a new window Modern slavery including child labour / forced labour; Cyber security including data and credit card protection. Opens in new window. . We monitor global developments in governance, laws and business practices, and work collaboratively across our global footprint to ensure we continue to meet these standards. The risk management system is based on a structured and systemic process which takes into Representing Australia at its best is what sets us apart - and our mission to advance Australian talent, ideas and values guides our community investment strategy. He was Chairman of the International Air Transport Association between July 2012 and June 2013. The aviation industry frequently deals with uncertainty, whether it's in the price we pay for fuel, business and consumer confidence and demand levels, weather patterns, geopolitical events and as seen recently, pandemics. The Qantas Group highly values and promotes a speaking up culture, where all Disclosing Persons feel comfortable to raise matters that are of legitimate concern to them, including in relation to a potential breach of any legal or regulatory requirement or a Qantas Group Policy. Risks do not exist in isolation from other . View the highlights from the latest and previous Full Year Results announcements. To For example, the Qantas Airline may end reducing its business international operations. The two TMCs officially came together on 1 January, 2023, after the larger Gattinoni Group (which also . He has been involved in start-ups, mergers, acquisitions and major change programs. The Qantas Group encourages Disclosing Persons who have reasonable grounds to suspect a Disclosable Matter to make a disclosure via the following channels, by: Further information about how to make a disclosure, and additional Eligible Recipients is available in the Policy. Rob holds a Bachelor of Commerce (Economics) from the University of Melbourne and a Master of Business Administration from the Kellogg School of Management at Northwestern University in the USA. The Qantas Group adopts a proactive approach to enable identification, evaluation and effective management of the risks and opportunities that arise. From 2018, we intend our climate change disclosures to align with the recommendations of the Taskforce on Climate-related Financial Disclosures (TCFD). Yet its own employees, and not just union officials, raised these concerns with Four Corners. An important element of this is to ensure we continue to refine the findings of our climate scenario analysis and incorporate them into strategy and planning decisions. We continually review the criteria we use to identify and assess supplier risk to ensure our methodology is reflective of the shifting global environment. We hold ourselves to high standards in everything we do and give others the information to evaluate our performance. The Qantas Groups approach to creating and protecting long-term value rests on two strategic pillars: Looking Ahead Across our workforce, we maintain an 'informed culture' of safety and security. "We're working longer hours. Today we apply the same systematic approach to all risk disciplines, not just aviation safety. Board & Committee Charters - Crown Resorts Corporate Governance Board & Committee Charters View our charters. Management Committee and the Board of Directors, for the purpose of assessing the performance of the Qantas Group. Io&Z $a S,:xM The Board Charter is reviewed annually by the Board, with the last review conducted and amendments approved on 24 August 2022. xkS;3[f! Qantas is committed to respecting all internationally recognised human rights, as well as complying with national and certain international laws, we voluntarily commit to uphold the standards of theUN Guiding Principles on Business and Human Rights (UNGPs)Opens external site in a new window. At the heart of our everyday activities are a set of business principles and commitments that ensure fair dealing and protect stakeholder interests. click here. This was on display when Qantas negotiated a new enterprise agreement with its long-haul pilots for Airbus 350 planes capable of ultra-long-range flights, direct from Australia to New York or London. As part of our wide-ranging contract with the Australian Government, the Group maintains an open dialogue on a number of issues that directly impact our business, including in relation to human rights. As a result, we have emerged from the pandemic a stronger and more resilient company. With a focus on continuous improvement, the Group is seeking to build on our established compliance program by investing in technological platforms that will support our management of business risks and meet the growing expectations of regulators worldwide. The Qantas Group adopts a proactive approach to enable identification, evaluation and effective management of the risks and opportunities that arise. We regularly review our risk triggers and due diligence processes to ensure they are reflective of changes in the global environment and are effectively designed to enable us to identify, prevent, mitigate and account for how we address modern slavery risk in our supply chain. Qantas provide an opportunity for the maximum number of shareholders to attend an Annual General Meeting (AGM). With a lower Australian dollar, inbound and domestic tourism are growing faster than at any time since the Sydney Olympics in 2000 - a crucial input into the future development of the Australian economy. Qantas operates within a Security Management System, a systematic approach to managing security, including the necessary organisational structures, accountabilities, policies and procedures. We support that growth through tourism marketing partnerships with the Australian and state governments, and our own extensive marketing and media strategy. The Qantas Group is working hard to get back to its best as it recovers from the unprecedented impacts of the COVID-19 pandemic and a rapid restart. In the process, we aim to have a positive impact on the broader community and minimise our impact on the environment. Qantas provide an opportunity for the maximum number of shareholders to attend an Annual General Meeting (AGM). Secure Your Legacy. "I don't work for a tea and coffee company. *Subject to a dividend being declared by the Board. In plain English, Qantas would find a new company to hire other pilots to do the work. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, With Prince Andrew's sweetheart mansion rental ending, King Charles offers compromise that shocks his son, Flooding in southern Malaysia forces 40,000 people to flee homes. and Acting Responsibly. The Group undertook our first climate scenario analysis in 2019 in line with the recommendations of the TCFD. The Board endorses each of the Australian Securities Exchange (ASX) Corporate Governance Council's Corporate Governance Principles and Recommendations(ASX Principles). The increase of increase is evident from the fact oil prices a prone to fluctuation all over the world(Sky News. An Engineering degree in Aeronautical, Mechanical, Electrical or equivalent. The Qantas Group strongly believe that vaccination against COVID-19 is critical for the safety of our people, customers, ongoing operations and for aviation more broadly. After three years and $7 billion in statutory losses due to the pandemic, the Qantas Group has returned to profit with a record result for the first half of FY23. Mr Gissing previously held the position of Chief Executive Officer, Qantas Regional Airlines Group responsible for QantasLink branded operations. Supplier Requirements. Qantas recognises that airlines have a role to play in preventing human trafficking and was a key sponsor of theInternational Air Transport Associations June 2018 Annual General Meeting ResolutionOpens external sitethat denounced human trafficking. as a single source of publicly available policies, procedures, initiatives and performance indicators across our material issues, starting with our Climate Change and Carbon Disclosures.

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