axs ticket refund insurance

Please note that any costs for supporting documentation are non-refundable, as per the terms and conditions. . AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. Can I get my money back for cancelled or postponed events? Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim in the event description page, in pop-up boxes, or in an email). Website by Phuse Media - Web Design Essex, Who did you purchased the tickets from (Retailer), Cost of tickets (amount you are requesting a refund for). Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. 5 minutes isn't long enough! and our Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven't filed a claim and your event has not begun. We notice that your web browser is out-of-date. a very friendly member of staff :) Date of experience: 16 February 2023. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. All the remaining ticketing sites and insurance providers either did not respond in time or declined to comment. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. Please consult the seller fee information found within our Service. Hi, I was hoping someone could help with some advise around getting a refund on tickets purchase through AXS's website. and now it says "refund pending". By browsing this website, you consent to the use of cookies. If I have Allianz ticket insurance and miss an event, can I get a refund? Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. Your refund will be processed automatically by your point of purchase within 30 days of cancellation, or within such other timescales as are notified by your point of purchase. Submission of our own medical confirmation form is preferred, please download it here: medical form template. COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. I cannot access the Insurance company. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. Request ID: 7a29b9b3cc1be708. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. If your account is closed and you haven't had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. Please make sure to review the terms and conditions that you will find on these third-party sites. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Terms, conditions, and exclusions apply. These documents are require to process your application and you are unable to submit your application without these documents. You must supply the required Payment Method and/or other personal information in order to complete your purchase. Individuals in possession of a recording device are subject to confiscation and/or ejection. Online applications are received immediately and are our preferred method of submission. How do you send documents to Uber? Took about 5-6 weeks and lots of following up but did get all my money back. I bought these from AXS . Unfortunately, we will not be able to issue a refund on your ticket insurance. (United Kingdom) Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. - AXS Help Centre How can I make a claim for my Ticket Insurance? You are viewing the PayPal Community Archives. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. Plans can . IP: 161.35.97.149 Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. For those times when circumstances sideline your customers, this valuable protection ensures that their investment is safe and sound. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant. On one occasion I got as far as selecting the insurance. I realised I was too late for the standard entry tickets, as they had all sold out. You should evaluate your risk in determining whether to attend the event. If the vehicle was recovered without use of a paid/insurance related recovery company, then we will require garage reports to confirm the date of breakdown and the cause. I am so upset to now know I have to provide proof of an accident (police report, auto damage), or a doctors note, in order to be refunded; what a fucking joke. If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. If you bought tickets online or over the phone, you won't need to do a thing. But with Event Ticket Protector, they won't need to worry. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. Honestly this post makes me feel better though, thank you lol. AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. . found at the bottom of this page. Ad . Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. We will need these documents as part of the application process and cannot process a refund without them. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. We appreciate your patience during this unprecedented time. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. If you paid by credit card it may be possible in certain circumstances to. Most of the policies we looked at do cover you if you test positive for coronavirus and cannot attend - although only one in four (25%) people thought this would be the case. We act as a sales agent for our Client. And if one of your party tests positive for coronavirus, meaning you no longer want to attend, only TicketPlan, Vista Insurance (used by Skiddle) and XCover (used by AXS) would allow you to claim for a refund. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. So please be as cautious as possible when going through AXS. (United States) x. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. Date on which medical attention was first sought for illness/injury? AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). mail Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). PROMOTION RESTRICTIONS. Please contact the venue directly for a refund. Gigs and Tours told us its terms and conditions are accessible via its site homepage and are listed at the time of booking. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. Official Tickets and Your Source for Live Entertainment | AXS.com This content may be old or outdated. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. Ticketmaster will refund your ticket price if the event gets cancelled due to some unforseen or catastrophic event. The form needs to be signed and stamped by your GP and this may be chargeable to you. Problem is I cant attend the event anymore :( so I cant get a refund. All ticket prices for events that occur in the United States are stated in U.S. Because almost every single time I go through them, its a battle to obtain my ticket. Before checking out, the website advertises to users that they will "refund you if you cancel for any reason" but this is a complete bull crap! I don't know why LiveNation pushes them, but it . We will notify you by email if this box office collection is required. So I decided to treat myself and girlfriend to VIP tickets. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. I bought these from AXS and paid 214 (bit of a rip off site . Holder must possess a ticket to enter the property or venue listed on the ticket. The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. Front row or on the aisle? Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. If your situation does not fit within the options available, please select the 'other' option and provide full details in the box provided. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. The availability of tickets is subject to change. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. You will also be responsible for paying any applicable taxes relating to your purchases. By using the Service, you agree to the Privacy Policy and Terms of Use. Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. Common problems addressed by the customer care unit that answers calls to 888-929-7849 include Refund a Charge, Inquire About an Event, Account Access, Make a Purchase, Find My . LIVE MUSIC AND EVENT COMPANY WILL IMPLEMENT NEW POLICY ACROSS ALL OF ITS FESTIVALS, CLUBS, AND THEATRES Los Angeles, CA, August 12, 2021 - AEG Presents, a global leader in concerts and live events, announced today that it will be requiring proof of vaccination for entry into its owned and operated clubs, theatres, and festivals. If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. Have you tried to make a refund by clicking on the refund option? How to get your money back from a ticket seller, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. We act on behalf of a seller (our Client) when selling Primary tickets. This policy will apply regardless of how the error occurred. I went on live chat to sort out getting refunds for postponed tickets. It's well worth doing your research into what ticket insurance actually gets you before ticking the opt-in box at the checkout. We asked 2,000 UK consumers what they thought ticket insurance policies would cover them for if there are Covid-related cancellations. Did the same happen to you? Upon your payment in full, you shall be entitled to the tickets you have purchased. ugh I am raaaaaging. Has anyone experienced anything similar? AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. I purchased my tickets with my AMEX can I make a claim with them and get my money back? Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. If the event is rescheduled, we'll advise what options are available to you. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. The truth is that paying for insurance to guard against this is a waste of money. There are no suggested results at this time. Apply for a refund. Price and availability of any ticket, product or service on the Service are subject to change without notice. This phone number is AXS Tickets's Best Phone Number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback. The documented police or fire brigade report. If you are having difficulty in attaching documents or are unable to attach all the evidence needed, please email additional items to refunds@ticketplangroup.com providing your TicketPlan reference number. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. When did you become aware that you were unable to attend the Event? Are you looking for comprehensive cover for Covid cancellations? Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability.

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