Ticketmaster's customer service includes: In addition, the FanProtect service ensures that the customer support team will help you get new tickets or explore alternative options if there are problems with your original tickets. That doesnt make it true. Because of Ticketmaster's more flexible returns policy, this is the service you'll want to use if you think you might change your mind about an event later. Your email address will not be published. Event tickets that appear on a primary seller's site are ones being sold for the first time and at face value (i.e., the price printed on the ticket). The number of fees applicable in Ticketmaster varies depending on the event, pricing, and where the ticket is being purchased from. Ticketmaster should be able to confirm this for you. University of California, Berkeley, Read the latest campus information on coronavirus (COVID-19) here , Berkeley M.E.T. The exact amount of this fee varies by the event, but it can often be a significant charge when compared to the base price. Get this delivered to your inbox, and more info about our products and services. Thank you! (Management, Entrepreneurship, & Technology), Robinson Life Sciences Business and Entrepreneurship Program, BASE Summer Program for Non-business Majors, Michaels Graduate Certificate in Sustainable Business. Sat, 17 Jun 2023 | Ticketmaster is an entertainment entity from America that offers sales and distribution services in many parts of the world. StubHub began as a digital ticket scalping agency that sold secondary tickets instead of primary event tickets like Ticketmaster. . Millions turn to Vox to educate themselves, their family, and their friends about whats happening in the world around them, and to learn about things that spark their curiosity. Here's my takeaway: If you want tickets to a big, highly promoted arena show, whether it's Bruce or Beyonc, set a budget and register for the sale. A concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. display: none !important; By clicking on "Pricing Details," you can see a full breakdown of ticket costs and different fees. The prices fluctuate according to the value of the tickets. Special Offers From discounts to flex tickets to fireworks, check out our current ticket offers. That price tag will get . Wed Aug 09 2023 6:30 PM SoFi Stadium, Inglewood, California. Financial Times ranks Haas FTMBA #4 in U.S. New approach puts brain scans on the witness stand in trademark disputes, How Woodrow Wilsons racist policies eroded the Black civil service, Haas MBA student featured on new season of hit Netflix dating show Love is Blind, Do multinational corporations exploit foreign workers? And Ticketmaster is regularly referred to as one of the most-hated companies in America its the largest online ticket seller by far and has been under monopoly scrutiny since its 2010 merger with Live Nation, the countrys largest promotion and venue company. Ticketmaster seems to be indicating the tickets are non-transferrable. As this price comparison shows, both services have a wide variety of seats available and are usually . If you hit Continue without scrolling to the bottom of that window, you wont see them until the order confirmation page. Of course, this isn't to say secondary sellers are grifters in all circumstances. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To explore this idea, the researchers examined how users clicked around StubHub. FanProtect service helps find replacement tickets if something goes amiss. Ostheimer said no, sorry, he would be using the preselected question cards. However, you can not neglect how good Ticketmaster is at her work. You can sell them on Stubhub but make sure that they can be transferred from Ticketmaster before you list them. The service tends to have lower add-on convenience fees as well, and it sometimes has a larger seating selection for different events. Tap Transfer. Close to 7,000 people wrote to the Federal Trade Commission (FTC) during an open-comment period about online ticket sales at the end of last year. Theres not much cause to celebrate a row of executives saying no, you go first to each other because nobody wants to be the first to risk some profit in exchange for better business practices. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called drip pricingwhereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. Some Taylor Swift fans who bought seemingly legitimate tickets have already discovered they were duped. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Does anyone know of another way to get ahold of their support? However, you will receive full refunds on any canceled events, and the customer support team will try to help if there are any issues with your tickets. Danielle is the author of this solution article. Now what you can do is sell them to other people on the same platform. The reason the tickets are cheaper on one provider over another is because of the same logic that goes in the hotel rooms certain companies by certain amounts of Blocks of rooms and StubHub obviously purchased a larger block of tickets then did Ticketmaster does allowing them to sell them cheaper good night oh and one thing you might wanna watch TM previously allowed transfer (which is why I posted) and now transfer is not available. Michael [Rapino], CEO of Live Nation, made $70.6 million last year, including $58.6 million in stock, Dayen writes. Season Ticket Memberships. display: none !important; The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. A Division of NBCUniversal. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. Nothing was even on the table. 31 uses today 4-pack ticket deals for over 15% off Score over 15% in Ticketmaster discounts when you book 4-pack tickets for you and your friends. There are exceptions for US Open matches and MLB games. Please help! You will enter your community username and new password and done! It has tickets to book online like theatre, family events, sports, concerts, and other events. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! Unlike delivery fees, Ticketmaster doesn't profit from the facility charges; all of these go directly to the vendor. Whereas for StubHub, the case is different and they have a wide range of limitations allowing fewer people to return empty-handed. In these cases, a bot (which may even pose as someone you know) might entice you to click on a fake link for a livestream to a sold-out concert, or tell you they can no longer use event tickets they'd purchased. Its art. Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for the pop star's upcoming "The Eras Tour," her first since 2018. In addition to having all the search categories of Stubhub, the search function also lets you seek events by entertainment genre. According to the GAO study, while sporting event ticket fees average 20 percent of face value, concerts are even worse, averaging 30. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. I have tried to call many times and have sent multiple emails, the event is tomorrow and I am unable to send the buyer their tickets, as well as transfer to my friends. Deals for hot tickets, you're virtually not going to find one. Ability to search by ticket number and amount you want to spend. [deleted] 4 yr. ago For more information, please see our They are available in both Apple Store and Play Store - free of charge, of course. The prices and their ranges will depend on every event you have chosen. Did you find it helpful? Nearly every ticket will have a convenience fee added for doing business through this service. You would transfer the tickets from your Ticketmaster account to the buyer's email address. That lawsuit, originally filed in 2003 by angry Wilco and Bruce Springsteen fans, paid out anybody who had bought tickets on the Ticketmaster website between October 21, 1999 and February 27, 2013. Tickets can be delivered to your home by mail. The question for consumers becomes how to know whether they're making an error before buying. The Official Top 5 Review team is dedicated to testing and researching the top products available for many different industries. Selling the ticket on StubHub is a quick and easy process. In case you were thinking if the website allows negotiation, they do not. Its a party over here. As reporter David Dayen noted for the New Republic last year, nearly half of Live Nations revenue comes from fees that are handled by its own subsidiary. Problem message. Professor of Economics, Business and Public Policy, Economic Analysis and Policy, Haas School of Business [2022], Ticketmaster vs Seatgeek: Which Is Right For You? Presale tickets became available Nov. 15 but fans had to preregister for a chance at the early access. I have two tickets for a concert next month, but I won't be able to attend, since I have to work on that day.I tried to sell the tickets on ticketmaster, but they're non eligible for resale on the app/website.Can I still sell them here? Follow Fans Also Viewed Boston Celtics See all 23 Events Orlando Magic See all 23 Events Milwaukee Bucks See all 24 Events There tend to be more extra and hidden fees applicable, particularly when it comes to fan-to-fan ticket reselling transactions. But with reselling and convenience fees, the prices for events can easily skyrocket into hundreds or even thousands of dollars. The hidden-fee buyers were much more likely to click on tickets on the initial website landing pagetheir click rate was about 19% higher than those who saw the full price. You will enter your community username and new password and done! He encourages fans who buy tickets this way to click on the social-media profile in question and look for potential red flags, such as very few prior posts, which signals the account was likely just created. Ticketmaster intentionally provided codes and verified fans when it knew the available ticket inventory could not satisfy this demand.. Previously, it was known as the largest secondary ticket marketplace in America. Tickets had been scheduled to go on sale to the general public Friday, Nov. 18, at 10:00 a.m. TicketLiquidator. Minutes later, he started to read another Please explain how a 15-dollar convenience fee is fair and trailed off. How can I change my bank details for my resale order? Refunds can also be requested within 72 hours of purchasing your tickets. Ticket fees are high but not entirely arbitrary. Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. So, the researchers separated out the more experienced StubHub users to see whether the sales boost from hidden-fees declines when people know theyre coming. Thats the reason the StubHub experiment didnt work. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM on Saturdays, and 9 AM to 6 PM on Sundays. You may also need to pay taxes whether you purchase from the United States or Canada, but that's typical of any online ticketing service. In addition, they don't have the same order processing and delivery fees imposed by Ticketmaster. Search by team, venue, artist, or event. The option of reselling tickets for sold-out shows is available. Unfortunately Not Very Much (Updated for 2023), How Much Does Spotify Pay Per Stream? If you are a reseller of the ticket, it will cost you the listing price based on the face price you have allotted to each ticket. See all 12 articles. When you get to the checkout, you'll be shown the total cost of your order. 24/7 live chat support. The chaos led to calls from U.S. senators and the Tennessee attorney general for probes into the ticket seller's market power and sales practices. Ticketmaster has available refunds should the event be rescheduled, postponed, or cancelled. The panel was a mix of industry representatives Ticketmaster, its smaller competitor Eventbrite, as well as secondary market retailers SeatGeek and StubHub and consumer protection advocates from the Better Business Bureau and Consumer Reports. Tickets are 100% guaranteed by FanProtect. After the payment is successfully done, youll be forwarded to the confirmation page and youll receive your order number and other important details on that page. Some teams, venues, or artists put delivery delays. Today, both ticket brokers serve as primary ticket resellers and dealers for those who want to buy sporting event and concert tickets without visiting a box office. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or Plain and simple, wrote TJ Platt from Arizona. Among all those who made purchases, customers in the hidden-fee group bought tickets that were about 5% more expensive than those in the up-front fee group, buying more tickets on average for seats located closer to the field or the event stage. Please consider making a one-time contribution to Vox today. People end up making purchases that in hindsight they would not have made., People end up making purchases that in hindsight they would not have made. While the service charge is allotted to each ticket, you will be charged only once for the process of the whole order. Why are there all these different fees, Patti-Anne? he read off of one question card (directed at Ticketmasters Patti-Anne Tarlton, an executive vice president present on the panel). Q&A with David Levine, Nvidia CEO Jensen Huang on inventing new markets, 5th Berkeley Culture Conference focuses on building strong organizations in a post-pandemic world, Management strategy makes a difference in C-section rates, study finds. If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake. AMC has its own ticketing app, and a Facebook integration, but it still has to pay to process those transactions. Which among the two has an easier user interface and is easy to handle? 1. There's a surefire way when buying online, experts said: First, navigate to an artist's or event venue's website and click through from there for tickets. Will you support Voxs explanatory journalism? If they will be activated for transfer then list them on Stubhub with the latest possible delivery date. Their automated email is useless and they have not got back to me. So, this certainly means you can be at a loss or profit accordingly. Exit/In had a string of sold-out shows recently and had to turn away groups each night, Cobb said. Having all-in pricing on some platforms and not others is too confusing; it needs to be consistent across the marketplace, Consumer Reports Anna Laitin argued. Ticketmaster vs Stubhub. With StubHub, "The StubHub Promise" guarantees a refund if you were sold a fraudulent ticket. Depending on the venue, StubHub can show you a map of where each ticket's seat is. Because the site differs from traditional retailers in that its a two-sided marketplace, with sellers who are individual users, the researchers wanted to know how the sellers responded to the price structure change. Its a particularly effective strategy for online sales, which in the past two years has overtaken brick-and-mortar shopping. Select "Tickets" from the drop-down menu. 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