You can also email us or check out our FAQs.Well be with you ASAP. Additionally, Vivid Seats was named No. Oh, Loosey! If your event has been postponed, tickets will be valid for the new date. Initiating Arbitration Proceedings; Rules, Venue, and Jurisdiction: The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, as modified by this agreement to arbitrate. If your admission to the event is denied or revoked because (i) you have willfully failed or refused to comply with any such safety and health policies of the venue and/or event organizer/promoter, or (ii) if you have failed any health screenings or lack the vaccination status required by the venue and/or event organizer/promoter, you will not be eligible for any compensation from Vivid Seats. THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. Can I get a refund for my Marriott Vacation Club Points? Will I receive compensation if my event is rained out, postponed, or rescheduled? In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous according to Federal Rule of Civil Procedure 11, or brought for an improper purpose, you agree to reimburse Vivid Seats for all fees associated with the arbitration paid by Vivid Seats that you otherwise would have been obligated to pay under the AAA rules. Vivid Seats If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide "a safety net of. Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. And who you can expect to see performing and presenting. If your show hasnt announced a new date yet, please hold on to your tickets. If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behavior, you will not qualify for a refund or any other compensation. THESE SALES TERMS AND CONDITIONS (SALES TERMS) CONTAIN ANARBITRATION AND DISPUTE RESOLUTION PROVISION THAT REQUIRES YOU AND VIVID SEATS, LLC (VIVID SEATS) TO RESOLVE DISPUTES (WITH CERTAIN EXCEPTIONS) BY BINDING AND EXCLUSIVE ARBITRATION INSTEAD OF IN COURT OR BEFORE A JURY, UNLESS YOU CHOOSE TO TIMELY OPT OUT. Vivid Seats reserves the right to cancel and refund the buyers order at any time for any reason. DoNotPay can help you sue the company in small claims court. VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Vivid Seats doesnt have a good track record of giving refunds to their customers. Vivid Seats will determine when an event is cancelled based upon the best information available. Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. Become a subscriber to support our journalists. We're your companion for live events. Also, if your Live Nation event gets canceled, you have the option to get a Live Nation credit of 150 percent of the original ticket price. Please note that direct sunlight or heat can damage certain types of tickets. If you purchase zone seating, the seller is committing to obtain the tickets described for you upon receipt of your order. TikToks Favorite Celebrity Couple Is Kim Kardashian and Michael Cera. If Vivid Seats fails to make an on-time delivery of any purchased ticket for an event, then Vivid Seats sole obligation or liability shall be limited to compensating the buyer for any payments made to Vivid Seats under this Agreement. If you are a resident of certain jurisdictions, including California, you may request a refund for postponed or rescheduled events. Learn More. Our Copyright Agent for notice of claims of copyright infringement can be reached at: Attn: Copyright Complaints24 E. Washinton St., Floor 9,Chicago, IL60602orlegal@vividseats.com. If youre interested in changing your travel plans or making a new reservation, dates for June 1 and later are currently available, according to Disney Worlds website. All rights reserved. Youll also connect with other readers who want to make the world a better place. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, subject to conflict of law principles. Accordingly, you consent to injunctive or other equitable relief for such violations. Class Period: September 29, 2016 to April 1, 2021. These Britrail England Flexi Passes are taking forever to refund. Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM Want a quote from. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site. IN ARBITRATION, A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WILL NOT BE PERMITTED, AS SET FORTH BELOW. If a customer purchased tickets to an event that is canceled with no rescheduled date, they are entitled to a full refund of the purchase price, including delivery charges, per Vivid . THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. Again. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. If the delivery method changes at any time prior to delivery, Vivid Seats will not charge the buyer additional delivery fees. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. This offer is not eligible for promo codes. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Vivid Seats didnt update them to make it harder to get a refund, post-pandemic. Wondering what else DoNotPay has up its sleeves? For postponed events, you will need to hold onto your tickets for now, As always, we encourage customers to follow our. Weve got romance, breakups, emotionally loaded dumplings this episode has a little bit of everything! As our Sales Terms and Conditions state, all sales are final. We are the sole interpreter of this sites intended and acceptable use. The best musical instrument is a love triangle. Can I exchange my tickets for a different quantity, or for tickets to another date or event. Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. Sears couldnt deliver my appliances. Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Vivid Seats Refunds for Event Tickets Settlement Website. Sometimes the event organizer will offer a refund for a rescheduled date, and if thats the case for your event, that link will be visible in your Ticketmaster account online. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. In a memo leaked to Variety, Michael Rapino, chairman and CEO, told staff that Live Nation has refunded more than $80 million to ticket holders with more than 8,000 concerts and events impacted since the beginning of the coronavirus pandemic. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. If those tickets are no longer available, Vivid Seats reserves the right to replace tickets with comparable or upgraded tickets, at Vivid Seats sole, reasonable discretion. PLEASE NOTE: A valid and physical form of identification indicating that they are at least 21 years old must be presented. Upon receipt of the evidence and form, Vivid Seats will conduct an investigation. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. Such complaints shall be decided by an independent arbitrator in accordance with these Sales Terms. Delivery method is not indicative of the type of ticket. To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. All orders are subject to ticket availability. A form for initiating arbitration proceedings, Demand for Arbitration, is available on the AAA website. I know my next step wasnt what you advise, but I went to Discover for relief by filing a credit card dispute, he says. No wonder its tickets are so expensive! These Sales Terms, the use of the vividseats.com and our mobile application, and any purchases of tickets hereunder will be governed by the laws of the State of Illinois, subject to conflict of law principles. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. Our app can even help you lower your bills. But whats this $452 bill? One of them is about the companys ownership. c/o Settlement Administrator Vivid Seats does not guarantee the accuracy of any information provided by sellers on the Vivid Seats Marketplace. If you want a refund, you can request it through your Burner Profile, according to the website, but Burning Man is urging ticket holders to donate to Burning Man Project to help keep staff and the Burning Man vision alive. Following an investigation, or for any other reason, Vivid Seats may, without prior notice, enforce certain consequences for violations of the Sales Terms, attempts to harm Vivid Seats and/or sellers on the Marketplace, or failure to cooperate with an investigation. We have been monitoring these unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. The delivery charge consists of the actual cost of delivery as well as a surcharge that supports Vivid Seats safe and secure ticket delivery, whether electronic, via shipping, or otherwise. To stay up-to-date on the events status, monitor the venues website from time to time. You\'ll receive the next newsletter in your inbox. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below. You represent that you are legally able to enter into a binding contract. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. Were always here to help. Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. If you prevail in arbitration, however, you will be entitled to an award of reasonable attorneys fees and expenses to the extent allowed for under applicable law and ordered by the arbitrator.